New Hire Onboarding for GitHub Customer Success
Replaced a bare checklist with fully interactive, FigJam-native virtual instructor-led training that turned a confusing, complex org structure into an active team challenge.
A Learning Experience Designer with a foundation in instructional design and learning science, building thoughtful, custom learning experiences across software, healthcare, IT, and higher education.
Rise · Storyline · Sana
Custom HTML / CSS / JS
Figma · FigJam
I'm a Learning Experience Designer with a foundation in instructional design and learning science, and a track record of building custom, thoughtful learning experiences across software, healthcare, IT, and higher education.
I move fluidly between the strategic and the hands-on: from shaping content strategy and information architecture, to writing and structuring instruction grounded in how people actually learn, to building the custom HTML/CSS that makes an off-the-shelf authoring tool feel like a purpose-built product. That range lets me take a project from a vague stakeholder ask all the way to a polished, on-brand learning experience without losing fidelity in the handoffs.
Outside of work, I bring the same eye for craft and detail to photography and mixed media art.
Get in touchEvery project begins with the same question: what can't the learner do right now, and what do they need to be able to do after? If the real problem is a broken process or a motivation issue, I'll say so, even when a course was the original ask.
A skill gap, a knowledge gap, and a motivation gap each need a different fix. I design differently for each rather than defaulting to one format for everything.
The goal isn't that someone completed a course; it's that they can apply it back in their real work. That means scenario-based practice, spaced retrieval, and knowledge checks woven throughout.
Content gets chunked into the smallest meaningful units, and anything that doesn't serve the performance goal gets cut. I lean on Mayer's multimedia principles and cognitive load research.
I write custom HTML/CSS in Rise to build the interfaces, interactions, and branded experiences the content actually calls for, so the final product doesn't feel like a template.
I've led initiatives to rethink team production workflows. One effort doubled the number of courses and course updates a team could complete per quarter, without adding headcount.
My approach draws heavily on Julie Dirksen's performance-focused design, Mayer's multimedia learning principles, adult learning theory, and cognitive load management.
Replaced a bare checklist with fully interactive, FigJam-native virtual instructor-led training that turned a confusing, complex org structure into an active team challenge.
Built a podcast-style learning experience for new and existing people managers, pairing audio-first content with real on-the-job commitments instead of simulated scenarios.
A hands-on Storyline tutorial course that builds every lesson toward one real-world capstone project instead of disconnected practice files.
Narrative video scenarios that build real threat-recognition instinct, tied to how Microsoft Sentinel incidents actually get caught and investigated.
Internal training built to grow AI fluency and practical tool literacy across a workforce.
Courses that bring technical audiences up to speed on a platform or product.
Learning content supporting sales teams and customer-facing post-sales roles.
A self-serve tutorial library and resource series for the L&D team.
Four interactive simulations, covering AI-assisted judgment, product prioritization, diagnostic troubleshooting, and coaching conversations, each with its own designer-mode toggle that reveals the instructional reasoning behind every choice. All scenarios and characters are fictional.
An AI-generated recommendation looks confident; the evidence behind it doesn't hold up. Practice verifying claims and escalating precisely instead of trusting confidence as proof.
One quarter, 18 capacity points, six competing ideas. Build a launch plan, then adapt it when capacity gets cut midstream, making tradeoffs visible instead of just picking favorites.
A customer-data sync fails minutes before an executive review. Read the system signals, separate symptoms from root cause, and choose the smallest reversible test.
A capable teammate asks you to just make the call for her. Navigate a live coaching conversation scored on both support and ownership, and see how easily one slips for the other.
Four full-length simulation games spanning cybersecurity, healthcare, fraud investigation, and mission operations. Each turns a training topic into a scored, branching experience with real consequences for every decision. All scenarios, characters, and organizations are fictional.
A two-round, jeopardy-style security simulation covering passwords, phishing, social engineering, and AI-driven threats. Thirty timed challenges build real threat-recognition instinct, not just quiz recall.
Manage a live emergency department waiting room, read patient vitals and history, and assign Emergency Severity Index levels under time pressure, then see the clinical reasoning behind the correct call.
Investigate a corkboard of transactions, devices, and identity signals across three cases. Weigh evidence, build required findings, and decide whether to clear, monitor, or escalate.
Serve as flight director for a live spacecraft mission. Respond to six cascading system anomalies under a countdown, balancing power, oxygen, fuel, comms, and trajectory against each other.
Interested in working together, or just want to talk shop about instructional design? I'd love to hear from you.